Tumhari privacy humari priority hai. Hum tumhara data sirf tool ko better karne ke liye use karte hain — kisi ke saath share nahi karte, kabhi nahi.
1. Kya Data Collect Karte Hain
ClaimAssist ye data collect karta hai:
- Account information: Naam, email address, aur WhatsApp number (registration ke waqt)
- Seller data: Meesho, Flipkart, aur Amazon seller portal se sync hone wala return claim data (AWB numbers, order IDs, return reasons)
- Uploaded files: Tumhare dwara upload ki gayi photos aur videos jo claims ke liye use hoti hain
- Usage data: App usage ka basic log — koi personal data nahi, sirf feature improvement ke liye
2. Data Ka Use Kaise Hota Hai
Collected data ka use sirf in purposes ke liye hota hai:
- Claim form auto-fill feature provide karna
- Photos aur videos ko claims ke saath associate karna
- Account authentication aur security
- Product improvements aur bug fixes
- Customer support
Hum tumhara data kisi third party ko sell ya share nahi karte.
3. Chrome Extension Permissions
ClaimAssist Chrome extension ko ye permissions chahiye:
- supplier.meesho.com / seller.flipkart.com / sellercentral.amazon.in: Seller portal ka data read karne ke liye (claims sync)
- sellerpe.in: App ke saath communicate karne ke liye
- Storage: Login session save karne ke liye
- Identity: Google sign-in ke liye
Extension koi bhi action automatically nahi leta — na order confirm karta hai, na return accept karta hai. Submit button hamesha seller khud dabata hai.
4. Data Storage aur Security
- Data Supabase (secure cloud database) mein store hota hai
- Files Cloudflare R2 secure object storage mein store hoti hain
- Sab communication HTTPS encrypted hai
- Tumhara Meesho/Flipkart/Amazon password hamare paas kabhi nahi aata
- Hum industry-standard security practices follow karte hain
5. Data Retention
Plan ke hisab se data retention alag hai:
- Basic (₹99): Last 50 claims visible
- Standard (₹299): Full history
- Pro (₹499): Full history forever
Account delete karne ke baad 30 din mein sab data permanently delete ho jaata hai.
6. Cookies
Hum sirf zaruri cookies use karte hain — login session ke liye. Koi tracking ya advertising cookies nahi.
7. Third-Party Services
Hum ye trusted services use karte hain:
- Supabase — Authentication aur database
- Cloudflare — File storage aur hosting
- Razorpay — Payment processing (payment data directly Razorpay handle karta hai, hum card details store nahi karte)
- Google — OAuth sign-in
8. Tumhare Rights
Tumhare paas ye rights hain:
- Apna data download karna
- Data correct karna
- Account delete karna (sab data ke saath)
- Data processing se opt-out karna
Kisi bhi request ke liye support@claimassist.in pe email karo.
9. Children's Privacy
ClaimAssist 18 saal se kam umar ke logon ke liye nahi hai. Hum jaante-buzhte kisi minor ka data collect nahi karte.
10. Policy Updates
Agar policy mein koi bada change aaya, to registered email pe notification bhejenge. Chhote changes ke liye is page pe "Last updated" date update hogi.
11. Contact
Privacy se related koi bhi sawaal ke liye:
- Email: support@claimassist.in
- WhatsApp: +91 90998 81500
- Contact page